❓ Frequently Asked Questions
Answers to all your questions about xbaij
Account, deposits and withdrawals, bonuses, games and security — simple and complete answers to the most frequently asked questions from players in Bangladesh, all in one place.
xbaij is a trusted online betting and casino platform in Bangladesh. Both new players and experienced users often have many questions. Below we have divided those questions into five categories with detailed answers. If you do not find the answer to your question here, our 24/7 live chat support is always here for you.
Section 1
Account and Registration
To open an account at xbaij you need an active mobile number, a valid email address and a strong password. You also need to provide your full name and date of birth during registration. It is important to enter all details accurately, as they will be checked during identity verification later.
If you have trouble logging in, first use the "Forgot Password?" option to reset it. A reset link will be sent to your registered email. If you no longer have access to that email, contact our 24/7 live chat support — our team will verify your identity and help you recover your account.
No, under xbaij's rules each person may open only one account. Creating multiple accounts with the same mobile number or email, or operating two separate accounts from the same device, is a violation of our terms of use. If such activity is detected, all accounts may be suspended.
You must be at least 21 years old to open an account at xbaij. Make sure you enter your correct date of birth during registration. If your age is found to be under 21 during identity verification, the account will be closed and your balance will be returned. Responsible gaming is our priority.
To verify your account, you need to upload a clear photo of your National ID (NID) or passport along with a selfie. Once verification is complete, your withdrawal limit increases and your account is fully secured. The verification process is usually completed within a few hours.
Section 2
Deposits and Withdrawals
Depositing via bKash to xbaij is nearly instant — your account balance is usually updated within a few seconds to 2-3 minutes. If there is a delay or your balance does not appear, contact our live chat with your transaction reference number and we will resolve it quickly.
The minimum deposit amount at xbaij is ৳100 — this applies to all payment methods (bKash, Nagad, Rocket, Upay and bank transfer). The minimum withdrawal amount is ৳800. Before withdrawing, make sure your balance exceeds this amount and your account is verified.
The withdrawal process at xbaij is usually completed within 10 to 45 minutes. In most cases it is even faster. Having a fully verified account and providing correct payment details in your withdrawal request speeds up the process. Bank transfers may take slightly longer depending on banking hours.
Yes, both Nagad and Rocket are supported for deposits and withdrawals at xbaij. Upay and direct bank transfer are also supported. The minimum deposit of ৳100 and minimum withdrawal of ৳800 apply equally to all methods. Make sure you enter the correct account number when making any transaction.
xbaij does not charge any transaction fees. However, bKash, Nagad or Rocket may apply their own service charges according to the respective mobile banking operator's policy. Bank transfers may also carry bank-imposed charges. Check the fees for your chosen payment method before making a transaction.
Section 3
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at xbaij, go to the cricket betting section. Select a match and choose your preferred betting market — match winner, top batsman, total runs, and more. Set your amount and confirm your bet. You can place bets both before the match starts and during play via live betting.
xbaij has a large collection of slots from leading providers including PG Soft, Pragmatic Play and JILI. Popular games include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace and many more. Go to the Slots section and use the filters to find games by provider or popularity.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot or game returns to players as winnings over the long term. It is a statistical indicator — the higher it is, the greater the likelihood of getting money back. However, RTP is a long-term average, so results in a single session can differ. Volatility, or the level of risk, should also be considered when choosing a game.
Yes, xbaij is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone by visiting xbaij.cam — no separate app download is required. All games, betting markets, deposits, withdrawals and customer support work fully on a mobile screen.
xbaij's live casino games are powered by software from Evolution Gaming, Ezugi and other reputable providers. These providers ensure fair play through independent third-party audits. The platform is secured with SSL encryption and all transactions and game results are logged.
Yes, live betting is available at xbaij for T20 World Cup, IPL and international cricket matches. Odds update in real time during the match and you can place new bets after each over or wicket. Keep a stable internet connection for the best experience.
Section 4
Bonuses and Promotions
When you open a new account at xbaij and make your first deposit, you will receive a 200% welcome bonus of up to ৳5,000. For example, if you deposit ৳2,500 you will receive an additional ৳5,000 as a bonus. No separate code is needed — the bonus is added automatically on your first deposit.
The wagering requirement for xbaij's welcome bonus is 15x — meaning you need to wager an amount equal to 15 times the bonus before it becomes withdrawable. For example, if you receive a ৳1,000 bonus, you need to wager ৳15,000. See the terms and conditions page for full details.
The xbaij VIP program has four tiers: Bronze, Silver, Gold and Platinum. Based on your regular play and betting activity, you are automatically moved up to higher tiers. Each tier offers a weekly cashback: 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and up to 1.5% at Platinum.
At xbaij, bonuses can be used across most game categories including slots, live casino and sports betting. However, some specific promotions may have conditions limiting the bonus to certain games or categories. The full terms of each bonus offer are listed on the promotions page and in our terms and conditions.
Yes, xbaij runs special promotions and bonus offers during various festivals and occasions such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh and major cricket tournaments. Check the platform regularly or ask via live chat to stay up to date on these offers.
Section 5
Safety and Responsible Gaming
Yes, xbaij keeps all personal information and financial transactions protected with SSL encryption. Your data is not sold or shared with third parties. To learn more about how information is collected and used, please visit the Privacy Policy page in accordance with our privacy policy.
If you feel that gaming is having a negative impact on your life, contact us right away. xbaij offers a self-exclusion option that lets you temporarily or permanently close your account. More support information is available on our Responsible Gaming page. Remember, asking for help is a sign of strength.
Yes, xbaij supports responsible gaming. You can ask our support team via live chat to set a daily, weekly or monthly deposit limit on your account. This limit helps you stay within your budget and avoid overspending.
If you suspect unauthorized access to your account, change your password immediately and notify us via live chat. The support team will temporarily lock the account and investigate. Use a strong password for security and avoid using the same password elsewhere.
Yes, xbaij customer support is available 24 hours a day, 7 days a week via live chat. Our support team serves you entirely in Bangla, so you can ask questions comfortably in your own language. You can also reach us by email: [email protected]
Still have questions? Contact support
Our Bengali-speaking support team is available 24 hours a day to answer any of your questions. Reach us via live chat or email.
[email protected] — we also respond by email